Faqs
Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which an SMS/Email notification will be sent, once your order is shipped.
Delivery charge of INR 99 will be levied on orders worth INR 2499 and below. Delivery charges are not refundable in case of such orders.
We only ship within India but accept most international credit cards.
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre. In case of a prepaid order, a refund will be generated as credits into your website account. These credits can be used for future transactions on MATOOlifestyle.com. Please check CREDITS section in FAQs for more details.
You can check the status of your order via the Tracking link shared with you via SMS, or by clicking on “Track” listed on the top right corner of the homepage. Upon clicking, you will be asked to provide your Order No. or AWB No. You can then view your order history and track your current order/s in real time.
Pay on Delivery is available as a payment option in most of the pin codes we deliver to. You can choose to pay via cash, or through a UPI, Wallet or Debit Cards.
We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.